Automated reminders

Chasing late payers is the least fun part of getting paid — so PaidFast does it for you. Automated reminders send scheduled follow-ups on unpaid invoices until they're settled. Reminders are a Starter feature.

#How reminders work

Once enabled, PaidFast checks your invoices on a daily schedule and sends reminders for those that are due or overdue and still unpaid. Each reminder includes the invoice summary and the same secure payment link, so the customer can pay in a couple of taps.

• Reminders go out over email, WhatsApp, or both at once — pick one or more channels for your overdue cadence, and every reminder in the sequence sends on each channel you selected.
• They stop automatically once the invoice is paid.
• Every reminder is logged in your Activity feed.

#Setting up reminders

Under Settings → Collections → Overdue reminder cadence, choose:

• Reminder channels — WhatsApp, email, or both. Selecting both means every overdue nudge in the sequence goes out on each channel.
• Frequency — how many days between each follow-up.
• Number of reminders — how many times to nudge before the sequence stops, or check Unlimited to keep nudging every cycle for as long as the invoice stays unpaid. Either way, the invoice being paid stops it.

PaidFast handles the timing from there.

#What the customer receives

A short, professional message referencing the invoice, the amount due, and the due date, with a link to pay. Because it reuses your branding, reminders look like they came from you, not a generic system.

#Best practices

• Set a realistic first reminder — often a friendly nudge on or just before the due date.
• Space follow-ups sensibly so you stay persistent without being pushy.
• Combine with a statement for customers who owe on several invoices — one summary can be more effective than many separate reminders.

#Turning reminders off

You can disable reminders globally, or an individual invoice stops being chased as soon as it's marked paid — including when you record a manual payment.